British Gas has apologised to a 79-year-old customer after it sent him a £22,000 electricity bill by mistake.
The company said the error occurred because the customer, Mr Fogarty, had moved to British Gas when supplier Enron collapsed in June 2000.
The situation worsened when British Gas tried to take the money from Fogarty’s bank account. The bank manager rang Fogarty, informed him he was overdrawn by £18,000 and subsequently cancelled the direct debit when informed of the error.
Despite Fogarty admitting that he was “sick” with worry, British Gas claims the dispute has been settled and Fogarty is happy to remain a customer.