Schneider Electric has announced the appointment of Rhonda Doyle as the new Vice President of Customer Operations for the UK and Ireland, following Kristin Hanley’s transition to Vice President of Sales Excellence and Marketing.
In her new role, Doyle will oversee customer care, satisfaction, quality management, business systems, tendering, and project management. She will also develop strategies aimed at improving the digital experience for customers from end to end.
Doyle joined Schneider Electric in 2021 as Senior Director of Field Service Operations. According to the company, her tenure has seen significant contributions to the growth of the services division, particularly in supporting customer digitalisation and sustainability goals. Additionally, she has been key in enhancing internal processes and service delivery standards to better meet customer needs.
Commenting on her new role, Doyle noted, “Digitising processes is at the core of Schneider Electric’s overall strategy. Our suite of smart digital monitoring tools contribute to greater energy efficiencies for customers and in how we directly communicate and engage with customers.
“We’re continually transforming the customer experience across multiple channels, to ensure that a customer service representative is available via a phone call or a live chat. Our goal is to deliver end-to-end solutions that allow us to connect digitally with customers – and respond to their needs faster and with greater accuracy but also cater for the needs of the various business units.”
Kelly Becker, President of Schneider Electric UK and Ireland, added, “Rhonda has a proven track record of delivering excellent customer service strategies and her innovative leadership style is exactly what this position needs.
“Rhonda will help us grow as an organisation and pursue unparalleled levels of proactive customer support. She will reassess our customer engagement approach, equip our teams for success and increase the number of digital connections we have with our customers. This aligns with our strategy to keep our customers as our first priority and continuously improving our support across the business.”