Following its sale in December 2018, IDEAL Networks has established a new facility in New Jersey, USA, to meet the needs of cable installers, IT technicians and distribution partners in North America.
IDEAL Networks will run management and finance functions from the new site, where newly appointed vice president of sales for North America – Jim Hunter – will also be based.
The facility, which has been up and running since 3 June 2019, includes customer service and technical support departments, giving technicians and distributors in North America access to US-based support for service, calibration and warranty repairs. Expert advice and guidance will also be available from a dedicated training centre.
In addition, the new premises include a warehouse and distribution centre to facilitate the same day dispatch of data cable and network tester orders for US-based customers.
“To accommodate our growing level of business in North America, we are making significant investments that will ensure our customers and distribution partners receive the best support possible,” says Jim Hunter. “This includes additional technical support, new salespeople, new rep agencies and an exciting new pipeline of products, such as the PoE Pro and NaviTEK IE PROFINET tester.”
A new global website has been launched, making it easier than ever for IDEAL Networks’ customers to search for testers and access extensive product information. The website covers both established testers and new additions to the product range and links through to an online store for customers wanting to purchase products directly.
