This week saw energy regulator Ofgem fine energy supplier SSE £10.5m for mis-selling gas and electricity – the largest fine ever imposed on a supplier by Ofgem.
The mis-selling took place over the telephone, in-store and through the much criticised practice of doorstep selling.
Ofgem said SSE (formerly Scottish and Southern Energy) was guilty of failures that led to “prolonged and extensive” mis-selling. In a statement, Ofgem’s enforcement chief, Sarah Harrison, said: “SSE failed its customers, mis-sold to them and undermined trust in the energy supply industry.”
And when did Electrical Review’s Gossage first report on this travesty? June 2011. Read for yourself here.
