Schneider Electric is among the first companies to adopt the new Gambica Service Classes Scheme. The initiative enables automation companies to define their service levels in accordance with a set of guidelines for equipment users.
Gambica, an independent organisation representing the UK industrial automation sector, devised the Service Classes Scheme to ensure product suppliers deliver service to a standard, much in the same way the products themselves must comply with quality and safety standards. It allows users to make informed choices about which services would benefit them, the standard of service to ask for and clarity as to what level of service is actually being offered.
Schneider Electric welcomes the scheme and is applying it to electrical distribution offers as well as for the automation arena it was intended.
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