Analysts placed Socomec Group at the top of customer satisfaction ratings for service, performance and supplier experience in a Frost & Sullivan report on the views of sensitive equipment users towards power quality matters in Europe.
Socomec took the Frost & Sullivan Award for Customer Service Excellence for the UPS market after analysts evaluated the views of 140 power equipment customers in Europe.
The subsequent report says: “End-users ranked Socomec Group the leading European UPS supplier for service and customer care, in a market where service quality is among the top three criteria for the selection of suppliers.”
Socomec was ranked joint-highest for customer perception of its technical knowledge, performance of its products and the experience of its technicians. It also achieved the top rating for customer intimacy – a measurement of ability to understand and satisfy specific requests and work closely with clients.
