Home security specialist ERA's dedicated resolution team is showing that it’s not just the product that’s important to the company, but also the aftercare provided to its customers.
"We really care," said Gaynor Norman, resolutions team leader. "Of course, we want to deliver first-class products, but we absolutely believe in providing the kind of service that all our customers can rely on should they have an issue – that’s where ERA’s resolution team comes in.
"Our team name says it all; we strive to resolve any issues no matter how small – from a simple delivery query to a more complex technical issue.
Help 24 hours a day, seven days a week
"Our customers, including locksmiths or any other tradespeople fitting our products, as well as homeowners, can reach our friendly team during the hours of 8.30am til 5.00pm on 01922 490050. Out of hours, customers can contact the ERA help email address (firstname.lastname@example.org) and we will pick up the message and contact them directly as soon as possible. We aim to offer straight-forward advice and reassurance.
Extra help on-site
"Occasionally we find that a customer needs additional support on-site, perhaps with fitting a new product for the first time. In this instance, we will send one of our engineers who will be able to guide our customer and resolve the issue."
A team you can trust
"We’re professional and swift in our response, but approachable and human too. Our customers truly matter to us and we’re proud to offer the support of our resolutions team," added Norman
For further information on ERA’s resolution team or its range of security products, including its innovative smart home security suite, visit www.eraeverywhere.com.